Free UK delivery on every order · Dispatched next working day
LUMERA
Support

Frequently asked questions

Everything you need to know about ordering, shipping, returns and our lighting.

Orders & shipping

How fast is UK delivery?

Free UK delivery on every order, dispatched next working day when ordered before 3pm.

Can I track my order?

Yes — you'll receive a tracking link by email as soon as your order is dispatched.

Returns & refunds

What's your returns policy?

30-day returns on unused items in original packaging.

Is there a guarantee?

Every lamp comes with a 2-year guarantee against manufacturing faults.

Product & care

Are your bulbs genuinely warm white?

Every product is tested against a real 2700K reference before it's listed.

Are the lamps easy to fit?

Every lamp arrives ready to plug in, no wiring required.

Still need help?
Our team usually replies within a few hours.
Contact us