Privacy policy

Last updated: July 2026

1. Who we are

Lumera Lights is a trading name of ALDERSTEEL LTD, a company registered in the United Kingdom (Company No. 17243968). For any privacy question, contact us at support@lumeralights.shop or +44 20 4590 5560.

2. Data you give us directly

This includes your name, contact and delivery details, payment information, marketing preferences, and anything you tell us directly, for example in a support email.

3. Data collected automatically

When you browse our site, we automatically collect technical data (device, browser, IP address), usage data (pages viewed, links clicked), and cart or checkout activity.

4. Data from third parties

We may receive information about you from our platform provider Shopify, our payment processors, and our delivery carriers.

5. How we use your data

We use your data to fulfil your order and provide customer service (performance of a contract), to send you marketing where you've opted in (consent), to keep our store secure and prevent fraud (legitimate interest), and to meet our legal and tax obligations (legal obligation).

6. Cookies and tracking

We use necessary cookies to run the store, analytics cookies to understand how the site is used, and marketing cookies to show relevant ads, where you've consented to them.

7. Who we share data with

We share data with Shopify, our payment processors, and our delivery carriers, only as needed to run the store and deliver your order.

8. International transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, appropriate safeguards are in place.

9. Data retention

We keep order records for 7 years to meet UK tax requirements. Account and marketing data is kept for as long as your account is active or until you ask us to delete it.

10. Data security

We use industry-standard measures to protect your data, including secure hosting and encrypted payment processing through Shopify.

11. Children's privacy

Our store is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we'll remove it.

12. Your rights under UK GDPR

You have the right to access, correct, delete, or transfer your data, and to object to or restrict certain processing. To exercise any of these rights, email support@lumeralights.shop.

13. Complaints

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

14. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

15. Contact us

Trade name: Lumera Lights
Phone number: +44 20 4590 5560
Email: support@lumeralights.shop
Physical address: 533 King's Road, London, SW10 0TZ
Company number: 17243968