Shipping policy

Last updated: July 2026

Order processing

All orders are processed within 1 to 2 working days (Monday to Friday, excluding bank holidays). Orders placed before 3pm are processed the same working day; orders placed after 3pm, or on a weekend or bank holiday, are processed the next working day. You will receive an order confirmation email, then a dispatch notification with tracking once your order has shipped.

Free delivery

Delivery is free on every order, with no minimum spend. Delivery time is 5 to 8 business days after dispatch for UK mainland addresses.

Couriers

We work with a range of trusted couriers, including Royal Mail, Evri, and DPD, and select the best courier for your order based on parcel size and delivery location.

Tracked shipping

All orders ship with a tracked service. Your dispatch email includes a tracking number and a link to follow your parcel.

Delivery estimates

Delivery estimates are not guaranteed and may be affected by postal delays, weather, or peak periods.

Remote areas

Standard delivery times may not apply to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight, and the Channel Islands. Orders to these areas can take up to an additional 2 to 5 working days.

Damaged or lost orders

If your order does not arrive within 8 business days of dispatch, contact us at support@lumeralights.shop. See our Refund Policy for how to report damage within 48 hours of delivery.

International shipping

We currently ship within the United Kingdom only.

Contact us

Trade name: Lumera Lights
Phone number: +44 20 4590 5560
Email: support@lumeralights.shop
Physical address: 533 King's Road, London, SW10 0TZ
Company number: 17243968

Lumera Lights is managed by ALDERSTEEL LTD, a company registered in the United Kingdom.